Refund policy

Return Policy

We offer a return option for defective products within 14 days of receipt. If you believe your item is defective, please contact us immediately at sakasiya.customer@gmail.com to address the issue and initiate the return process.

How to Initiate a Return

  1. Contact us via email at sakasiya.customer@gmail.com with your order number and details about the product defect.
  2. Upon confirmation, we will provide instructions and a return shipping label for sending back the defective item.

Conditions for Returns

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
  • You will need to provide a receipt or proof of purchase.

Please note, due to hygiene concerns, we do not accept returns unless the item is defective.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This enables us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We do not accept returns for these items unless they are defective or damaged. If you have concerns about your specific item, please contact us.

Sale items and gift cards are also non-returnable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel your order within 14 days for any reason, according to the EU consumer protection laws. The item must be in its original unused condition with all tags and in its original packaging.

Contact Us

For more information about our return and refund policies, please contact us at sakasiya.customer@gmail.com.